Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package maybe withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.
All our products are shipped and delivered by well known companies across the United States such as UPS, DHL and USPS.
All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation.
We offer only one type of shipping: Free Shipping 3-7 business days(excluding weekends and holidays)
After processing your order, free shipping takes around 3-7 business days(excluding weekends and holidays) to arrive at its final destination.
To pack every single order, we use strong boxes with internal protection to guarantee safety through shipping process.
If you received a tracking number via e-mail, it means that your order has been processed and shipped to the distribution facility. As soon as your tracking information changes from “On Its Way” to “In Transit”, it only takes about 3-7 business days to arrive for Shipping.
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 1 day of placing your order at support@shovelar.com
Disclaimer: These policies are verified for shovelar and able to be used against any claim. Please make sure to read these policies before placing your order.
By placing an order through the shovelar website you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to domestic USA countries.
30 DAY RETURN POLICY
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return. To be eligible for a return, your item must be in the same (new) condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RETURN PROCESS
To start a return, you can contact us at support@shovelar.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. The inspection could take around 5-7 business days. After that, you’ll receive a new product without (no return fee) any cost. Items sent back to us without first requesting a return will not be accepted.
DAMAGED, WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
To return your product, you should contact our support at support@shovelar.com
EXCHANGES
We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at support@shovelar.com
RESTOCKING FEE
We do not charge a restocking fee on returns.
RETURN SHIPPING FEE
We do not charge a return shipping fee on returns.
REFUNDS & ORDER CANCELLATION:
If the product is still being processed, you’re eligible for order cancellation and a full refund. If your order was already fulfilled and you received a UPS, DHL OR USPS tracking number and you want to cancel, you MUST wait until the package arrives to start the return process.
Disclaimer: These policies are verified for shovelar and able to be used against any claim. Please make sure to read these policies before placing your order.
If you have any questions, please send us a message to our e-mail support@shovelar.com
Customer Support-24/7-
Email: support@shovelar.com
Phone: +1 (267) 908-4221
Address: 195 Lehigh Ave #4, Lakewood, NJ 08701, United States